Reference eligibility: eligible — Institutional or method-author operating guidance documents this procedure; no tool-seller customer-success claim is admitted.
This is a retained audit record, not an eligible reference example. Inspect source eligibility.
design/research / comm-17
IBM user-journey playback
Stakeholders review an end-to-end user story rather than disconnected feature progress.
documented-procedure · conventional-workflow · Source account, not a validated implementation
What goes in
- User outcomes
- Prototype or working solution
What comes out
- Feedback
- Alignment or identified gaps
Documented sequence
Order described in the source account; not a sequence between pattern families.
- Invite affected stakeholders
- Tell the user's experience through the solution
- Capture feedback without judgment
- Identify misalignment
- Iterate and replay as needed
- At delivery milestones review the working experience
- Discuss readiness to release
Checks described
- Review the complete journey
- Give participants a voice
What changes with context
- Different milestones use different fidelity; sponsor users do not replace formal research
- Disagreement triggers another iteration
- Confidential client playbacks require suitable agreements
Shared patterns · provisional interpretation
-
Investigate needs through inquiry
Uncertain needs or situation → questions, responses, and a progressively clarified account
Fit: qualified. Exploratory analyst coding of collected source summaries; not independently tested
Could this transfer?
Hypothetical: a visitor-services team could walk partners through an entire arrival-to-exit journey before opening a new venue.
Limit: A compelling story can conceal operational faults unless reviewers inspect realistic evidence.
Evidence limits and unknowns
Summary through context_constraints paraphrase source-backed mechanics. structural_motifs, candidate_midlevel_pattern, transfer_example_explicitly_hypothetical and transfer_limit are analyst interpretations, not tested findings.
- Formal acceptance thresholds
- Observed release outcomes
Source eligibility and effectiveness
Allowed use: process reference with explicit limits . Source eligibility is not proof of effectiveness, safety or transferability.
Review attribution: AI-assisted source review · 2026-10-18T03:26:44.526806+00:00.
- Eligibility, where granted, permits a process reference only; it is not proof of usefulness, causal effectiveness, safety, or transferability.
- No workflow software executed, no video playback independently observed, and no outcomes independently measured by this audit.
- Formal acceptance thresholds
- Observed release outcomes
- A compelling story can conceal operational faults unless reviewers inspect realistic evidence.
Source and dates
Enterprise Design Thinking Framework ↗ · Original organization framework and procedure
- Published
- Unknown
- Updated
- Unknown
- Checked (UTC)
- 2026-10-18T03:01:00Z
Original IBM framework page reopened. No page publication/update label established; dates from separate downloadable toolkit assets are not assigned to this page.
not stated in retrieved page · Date evidence ↗